Client queries/complaints may arise due to a lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards the client.

 

  1. Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally, or telephonically. An email may be sent to the Client Servicing Team at karan.p@smartsyncservices.com. Alternatively, the Investor may call on +91-9586173997.
  2. A letter may also be written with their query/complaint and posted at the below-mentioned address:

A-404, Titanium Heights Corporate Road,

Opp Vodafone Office, Makarba,

Ahmedabad,

Gujarat 380015

  1. Clients can write to the Investment Adviser at ankit.k@smartsyncservices.com if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the Investment Advisor.
  2. In case you are not satisfied with our response, you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed through SCORES mobile application as well, same can be downloaded from this link: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330